Why Was My Order Canceled and Refunded?

We understand that having your order canceled can be frustrating, but there are specific reasons why this may happen.

Our services have strict policies that prohibit certain activities, including the use of VPNs or proxy servers to bypass our systems, as well as providing false or misleading registration information. Orders that violate these policies are automatically flagged and canceled.

We value the security and integrity of our platform, which is why accurate information and compliance with our terms of service are essential. If your order was canceled and refunded, it likely means that the account or order details raised concerns regarding these policies.

If you believe your order was canceled in error, please feel free to reach out to our support team. We’re happy to review your case and clarify any misunderstandings. Your cooperation in providing accurate details helps us maintain a safe and reliable environment for all users.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Do you have any CN optimized bandwidth?

We do give preference on reported routes to HE for outbound paths on several overseas/CN...

Is it truly unmetered?

Yes. Keep in mind it’s a fair-share port. If your expectation is to get 1 Gbps all the time, we...

Is windows supported?

No, windows is not supported nor do we permit it's usage on our VPS line. 

Do you offer an SLA?

We understand the importance of uptime and strive to maintain the highest level of service...

What If the Plan You Want Is Out of Stock?

If you notice that a plan is listed as "out of stock," don’t worry—it may not be completely...