Dear Valued Customers,
We regret to inform you that the Los Angeles node (Rabbit) has suffered an irrecoverable disk failure due to a RAID controller malfunction. Unfortunately, all data on this node has been lost, and recovery is not possible.
We sincerely apologize for the inconvenience caused by this unexpected incident.
Next Steps:
- We will proceed with rebuilding the node as soon as possible.
- Once the rebuild is complete, you will be notified to reconfigure your services.
Compensation:
To compensate for this incident, we are offering all affected customers 2 months of free service.
We deeply appreciate your understanding and patience as we work to restore services. If you have any questions or concerns, please do not hesitate to contact our support team.
Tuesday, July 25, 2023
