We understand the importance of uptime and strive to maintain the highest level of service reliability. However, we do not currently offer a Service Level Agreement (SLA). The reason is simple: the administrative time and resources required to process small credit amounts for brief outages would outweigh the actual value provided.
Instead, we focus our efforts on minimizing downtime and quickly addressing any issues that arise to ensure your services are restored as swiftly as possible. Our priority is delivering consistent, high-quality performance rather than allocating resources to administrative tasks related to SLAs.
We believe this approach allows us to dedicate more time and energy to improving our infrastructure and customer support, ultimately benefiting all our users. If you have any concerns or questions about our service reliability, our team is always here to assist.
